CUSTOMER

FAQ(Frequently Asked Questions)

category title date
PC Program myPC First User Guide 06-04

myPC First User Guide


1. Membership on the homepage
  If you installed the PC program first, you must press the sign - up button to sign up.
    ( You must authenticate with email after signing up as a member.)

2. Install the PC program on the download page

3. Log in to PC program server mode

4. Press Select Folder in the middle of the PC program and select the folder to use.
  (Users can create their own folders)

5. When folder selection is complete, click the " Run Server " button to run the server
  Namucloud myPC automatically runs the server
   !! Server does not run automatically

  A. upmp settings
      If you are using a redundant connection port, press the " Stop Server " button on your PC program.
      [ Secure port, Non-secure port, Outgoing port, incoming port ] Change to a port that is not in use.
        Ex) Please specify a random number from 8001, 8002, 8003, 8004 1000 to 10000
      Please specify a number and press " Run server " again to run the server.

  B. Port forwarding settings
      You need to set up the port forwarding settings for [home router] if the server is still not running
      The home router settings page is different, so please refer to the port forwarding method that is listed online.

6. When server execution is complete, your own cloud server is complete
  - Try Client mode on another PC or mobile
  - Video, music streaming and document editing are the same as USB
  - All family members can store mobile phone storage capacity and keep important documents files in the company safely.

Mobile No access to Android phone client 05-23

No access to Android phone client


The app you installed is out of date, so it is not yet accessible.

The update is in progress and will be updated soon.

We apologize for any inconvenience you may have experienced.

PC Program If the server is not running, set up port forwarding 05-21

If the server is not running, set up port forwarding


If you can not set UPMP, you need to set the port on the router


You can set the port that I use on the router that is behind the modem of the carrier.
https://namucloud.com/guide.html  Please refer to the router settings method -

Each router settings page to see the different ways to come up port forwarding on the line you quick and easy

Please check your router model name + port forwarding method.

I still can not? You need help from people around you.

PC Program If the server does not run, set upmp 05-21

If the server does not run, set upmp


This happens when you set multiple servers (PC 1, PC 2 ...) on the same router (port)
If you install multiple servers on one router, please change them to a port that is not used
If you change the port, you can change the security port, unsecure port, sending port, receiving port without running the server after server login
Please change the port and press the save button once and run the server


(Port change random number 1000 ~ 10000 number ex) 1002 1003 1004 1005 After setting, you can save it)

If you can not run the server after changing the settings, you must connect to the router and configure port forwarding
https://namucloud.com/guide.html  Please refer to the router settings method -


Port Forwarding is the process of registering random numbers (security port, unsecure port, sending port, receiving port) on the router

Etc. Can you upload downloaded from the web page? 05-21

Can you upload downloaded from the web page?


After pressing my WebPage pc Program account login button at the top to access the Web page,

Since you will be connected by private certificate, please click the detail view or Advanced button and click link.

Simply upload downloaded from the web page

If the PC program can not be installed as a firewall, please access the web page

Etc. Can it be used like NAS? 05-21

Can it be used like NAS?


namucloud myPC


There is no need to purchase separate devices like NAS
You can also use the installation on the PC you are using

From document editing to guest add-on management, it provides all the features that are rescheduled in the cloud
You can use the same USB as the drive mount

Etc. Can I use a network drive? 05-21

Can I use a network drive?


namucloud myPC

It is a cloud to install directly on PC, Laptop, server

You can use it as a network drive with a simple client installation and log in
namucloud myPC can be accessed from any device
(Supports forgery prevention function of white list type document)


! If you use your PC as a network in your office, you are vulnerable to Ransomware.

   It is safe to separate your PC and data

Etc. How can I expand my capacity? 05-21

How can I expand my capacity?


After attaching a new hard disk, you can add a folder to the disk

(How to Add> PC server application mode Exit> Add-ons> Add Folder)

Extend capacity to infinity with just the addition of hard disk

Etc. Using namucloud mypc from the outside 05-21

Using namucloud mypc from the outside


If you want to access namucloud mypc from outside http://namucloud.com, you can access the client mode after installing the PC program

You can install the namucloud mypc app from the Google Store and App Store, and then access the client mode.

For PC program, it works the same as USB

Etc. How do I create a guest account? 05-21

How do I create a guest account?


After logging in to the Master mode in Server mode, you can create a guest in the guest management tab.

When creating a guest account, please create a subfolder with folder permissions

Guests have access to a subfolder from the folder specified by the administrator

Etc. After Withdrawal reactivation is possible right on the day you leave? 05-21

After Withdrawal reactivation is possible right on the day you leave?


After reactivation withdrawal must be cautious because it is possible to withdraw after three months from the date of withdrawal.

All information after three months is completely destroyed existing data will never be recovered.

 

■ How to leave the site only

- access myPC site> My page> Account information> Click the member withdrawal